AI-Based Projects in Humanitarian Operations
Innovative Solutions Leveraging AI, Machine Learning, and Automation for Global Impact
A portfolio of AI and digital transformation projects implemented across the United Nations system. These projects demonstrate how artificial intelligence, machine learning, natural language processing, and predictive analytics can be deployed in resource-constrained humanitarian environments to serve refugees, improve operational efficiency, and drive data-informed decision-making at scale.
AI-Based Projects
AI-Powered IVR for Refugee Support
AI-based IVR allowing refugees to record queries, which are automatically transcribed, categorized, and routed to relevant units. Accessible via web interface and WhatsApp.
AI-Driven Resettlement Prioritization
Developed AI models integrating socio-economic and vulnerability indicators for resettlement decision-making. Advanced Data Science Application for UNHCR Resettlement Program Optimization: Developed a Gradient Boosting Machine (GBM) model to predict the likelihood of successful resettlement outcomes for refugee cases.
Digital Transformation Projects
UNHCR Jordan Digital Transformation
Digitized 15+ manual processes, including refugee support and back-office operations, leveraging automation and cloud tools.
Self-Renewal System
Introduced kiosks for refugees to update personal data using iris scans, reducing manual interviews.
AI-Enhanced Appointment System
Automated IVR system for refugees to book appointments with real-time confirmation.
Data Analysis and Dashboards
COVID-19 Vaccine Data Highway
Integrated refugee data with government systems to enable vaccine registrations.
Operational Dashboards
Developed 50+ dashboards for real-time insights on program metrics and refugee status.
Big Data Platform
Unified multiple data sources for comprehensive analysis and reporting.
Automation Initiatives
Digital Petition System
AI-driven system for automating refugee feedback processing using OCR and NLP.
Electricity Subsidy Tool
Digitized process for refugees to apply for government utility subsidies.
Departure and Overtime Tracking Apps
Automated workflows for staff clearance and overtime approval.
Cybersecurity Efforts
Penetration Testing and Security Audits
Led cybersecurity initiatives, ensuring secure certifications for critical applications.
Data Protection Policies
Developed encryption and anonymization protocols for secure refugee data management.