Speaking and Publications

Shahzad speaks and publishes on AI governance, digital transformation, cybersecurity, humanitarian technology, and the practical use of AI in regulated environments. His work has been presented to senior UN leadership, inter-agency forums, and regional workshops.

Selected speaking engagements

UN 2.0 Events

300+ senior officials from 36 UN agencies · AI implementation in humanitarian operations

Presented applied AI projects including Digital AAP and voice feedback systems to senior UN leadership.

Regional Cybersecurity Workshops

IT and security professionals across the MENA region · Cybersecurity governance and incident response

Designed and delivered institutional cybersecurity training programmes.

UNHCR Innovation Forums

Inter-agency technology coordination teams · AI, data platforms, and digital transformation in refugee operations

Regular presenter on practical AI implementation in humanitarian field settings.

Selected publications

Last-Mile AI: A Practitioner Framework for Delivering Artificial Intelligence Under Infrastructure, Language, and Governance Constraints

Peer-citable preprint. Five principles drawn from two decades of UN field operations, with three applications from UNHCR Jordan: the IVR appointment system, the DigitalAAP feedback platform, and a data integrity analysis. Zenodo, August 2026. DOI 10.5281/zenodo.21921490.

Read on Medium

I Built 3 Agentic AI Systems Inside the UN — Here's What Most Humanitarian Pilots Get Wrong

First-hand account of three deployed agentic AI systems in UN operations and the delivery lessons most pilots miss. May 2026.

Read on Medium

When 95% of AI's Brain is English, the Rest of the World Pays a Tax

Why language coverage is a last-mile constraint, and what it means for AI serving multilingual populations. June 2026.

Read on Medium

Why Your AI Agent Looks Magical in the Demo and Broken in Production

The gap between demonstration and field deployment, and the engineering discipline that closes it. May 2026.

Read on Medium

Recognition and visibility

UN Global Pulse

DigitalAAP selected for the UN Global Pulse Accelerator programme, third cohort.

Source

UN Innovation Network

DigitalAAP listed in the UN Innovation Network library: refugee feedback through AI.

Source

83% efficiency gains

Achieved through the $2.5M Digital Transformation Programme at UNHCR Jordan (2018-2024).